Cater2You QLD are serious about keeping your personal details PRIVATE and protecting your Privacy.
Below is information that we are required to provide and communicate to our customers. We recommend that you retain this information for reference.
YOUR PERSONAL INFORMATION.
Personal information held by us may include your name, current and previous addresses, telephone or mobile phone number, email address, bank account or credit card details and occupation. We also hold details of your past, present and future purchases or transactions for sales or services that you have purchased through to Cater2You QLD.
If you choose not to provide certain personal information, we may not be able to provide you with the quality of services you require, to your satisfaction.
Occasionally, you may need to provide personal information about other individuals who may be your authorised representatives to us. If so, you are required to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information.
HOW WE COLLECT PERSONAL INFORMATION
We collect personal information in a number of ways, including:
Directly from you, for example, when you provide required information by phone, in writing , or when you submit your personal details through our web site; from third parties such as our Chefs, Credit reporting agencies or your associates or representatives; from publicly available sources of information; from the organisations identified under ‘When we disclose your personal information’; from our own records of purchases of goods and services with Cater2You QLD. when legally required to do so, for example Identity Checks.
HOW WE USE YOUR PERSONAL INFORMATION
Your personal information may be used to:
verify your identity; help us to provide quality services to your chosen venue/address; Ensure that Cater2You QLD provide you with services and goods that exceed and meet your expectations; help provide appropriate goods, services and product information; management of the service provided, including invoicing and collecting debts; provide updated product information, conduct appropriate checks for credit-worthiness and for fraud, where necessary; develop and improve our products and services; Obtain feedback from you so there were no issues and help grow our business with reviews and testimonials.
WHEN WE DISCLOSE YOUR PERSONAL INFORMATION
In order to provide the quality of service you require, we may disclose your personal information to organisations outside of Cater2You QLD. Your personal information is disclosed to these organisations only in relation to us providing our services to you, to ensure we always provide exceptional service to our customers.
These organisations carry out our:
- customer enquiries;
- tailor packages to your wants and needs
- deliver your goods/services to you
- mailing operations;
- billing and debt-recovery functions;
- market research and
- web site usage analysis.
We take reasonable steps to ensure that these organisations are bound by privacy obligations and confidentiality in regard to the protection of your personal information.
In addition, we may disclose your personal information to:
- your authorised representatives or your legal advisers (e.g., when requested by you to do so);
- credit-reporting and fraud-checking agencies, if necessary;
- our dealers;
- our related companies;
- our professional advisers, including our accountants, auditors, and lawyers;
- government and regulatory authorities and other organisations, as required or authorised by law; and
- organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets
- or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g., securitisation) and our talented chefs.
HELP US TO ENSURE WE HOLD ACCURATE INFORMATION
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.
However, the accuracy of that information depends on the information you provide. That’s why we request that you:
let us know if there are any errors contained within your personal information; and keep us up to date with changes to your personal details such as your name/s or address.
YOU CAN ACCESS YOUR PERSONAL INFORMATION
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
HOW TO CONTACT US
If you have any questions in relation to privacy, please contact us by sending an email via our enquiry form.